Cooney Events is committed to protecting your privacy and ensuring the security of your personal data.
1. Purpose
This policy outlines how we collect, use, store, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and the Data Protection Act. We aim to be transparent about our data practices and to inform you about your rights regarding your personal information.

2. Data Controller
Cooney Events is the Data Controller responsible for your personal data. For any data-related inquiries, please contact our Data Protection Officer at data@tropicanaclubs.com.

3. Personal Data 
We collect the following types of personal data:

• Name
• Email address
• Postal address
• Date of birth
• Gender
• Phone number
• Date information was supplied
• Ticket booking information (dates and event details)
• Information you provide through our social media channels or websites

4. How We Collect Data
We collect data through:

• Forms (electronic and physical)
• Ticket purchases
• Newsletter subscriptions
• Event attendance
• Venue visits
• Social media engagement
• Our websites

We may also obtain some data from third-party sources such as Google and Facebook, subject to their respective privacy policies.

5. Data Storage and Security
Your data is:

• Transmitted and stored in encrypted form
• Kept on secure servers located in the UK
• Not transferred outside the UK
• Not stored locally at our venues to prevent physical theft

6. How We Use Your Data
We use your personal data to:

• Promote events we believe may interest you
• Target promotions based on your location
• Improve our services and customer experience

We may use third-party providers for communication purposes, subject to strict data protection agreements.

7. Legal Basis for Processing
We process your data based on:

• Your consent (e.g., newsletter subscriptions)
• Contractual necessity (e.g., processing ticket purchases)
• Legitimate interests (e.g., improving our services)

8. Data Sharing
We do not sell or share your personal data with external parties, except as required by law or with your explicit consent.

9. Your Rights
Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data (“right to be forgotten”)
• Restrict processing of your data
• Data portability
• Object to processing
• Withdraw consent at any time

To exercise these rights, please contact our Data Protection Officer.

10. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

11. Marketing 
We will only send you marketing communications with your consent. You can opt out at any time by:

• Using the unsubscribe link in our emails
• Contacting us directly
• Updating your preferences on our website

12. Cookies and Tracking
Our website uses cookies and similar technologies. For more information, please refer to our separate Cookie Policy.

13. Changes to This Policy
We may update this policy periodically. Any significant changes will be communicated to you via email or through our website.

14. Complaints
If you have concerns about how we handle your data, please contact our Data Protection Officer. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Last updated: 20/04/25